F.A.Q.

HOW LONG SHOULD AN AUTO TRANSPORT TAKE?

All shipping times are estimated.

HOW THE TRANSPORT WORK?

Auto transport is very simply. You should receive a call from us anywhere from 12 to 24 hours in advance of your pick up date. The driver will arrive & review the vehicle with you before is loaded on the vehicle transport trailer. The reverse happens at the delivery point, the driver calls in advance, you’ll walk around the vehicle for damage and take delivery.

HOW MANY DAYS IN ADVANCE DO I NEED TO MAKE ARRANGEMENTS FOR MY VEHICLE TRANSPORT?

It is our recommendation that you book your order at least 7 to 10 days in advance, however, if you need to move your car immediately, we will work with you on an individual basis to accommodate your auto shipping needs.

CAN I SHIP MY CAR WITH PERSONAL ITEMS IN MY VEHICLE ON THE AUTO TRANSPORT TRAILER?

No. We are not licensed to carry household goods or personal items, therefore it is not recommended to leave items of that nature in your vehicle. Factory issued equipment and after market items permanently installed are allowed to be left with the vehicle and will be noted accordingly on the truck bill of landing.

DO YOU INCLUDE INSURANCE IN THE ESTIMATES?

Yes, we do include basic insurance. We always recommend that you keep your car insurance active should anything out of the ordinary happen during vehicle shipping.

DOES MY CAR HAVE TO BE IN WORKING CONDITION DURING AUTO TRANSPORT?

It depends.

DO YOU WILL DELIVER VEHICLES DOOR TO DOOR?

YES. However, there are some cities and subdivisions where it is illegal to bring a large truck in local roads. You also have to consider low handing trees and power lines, which can do severe damage to our cars. In that case, we will determine an alternate place where the vehicle transport truck will be allowed or safe.

CAN I SHIP MORE THAN ONE CAR?

Yes. In fact, we will actually have your car(s) on trailers with up to 3 other cars for at least part of the way.

WILL I BE CHARGED BY SIZE?

No, by miles.

DO I HAVE TO BE PRESENT AT THE PICK UP AND DELIVERY?

YES. We require that either you or someone designated by you be present to go through an inspection and sign off the vehicles condition.

Verify the following checklist before the auto shipping company comes to pick up the vehicle or when you decide to leave your car at the service terminal. Following the guidelines will minimize potential problems that may arise at the point of time.

Step 1 – Your Vehicle Is Safe And Functioning

The first thing you need to make sure is that your car is safe and functioning. The transporters will make sure that the brakes and steering are working properly by driving the car on and off the carrier at some time during the delivery. Leaking fluids and the fluid level should be check to ensure that it is low enough to hold expansion. Usually a car transport truck has two levels and your car might be on the top of another person’s car. If in case your car leaks fluid to another vehicle, you will be liable for battery fluid or oil and coolant. It is best that you half fill the tank gas in the vehicle since full tank of gasoline adds more weight in transport.

Step 2 – You Should Be Present On Inspection

You should be present during the inspection of your vehicle before shipping. The checking is done both before the car is shipped and before the vehicle arrives at its destination. If it is impossible for you to be present during the inspection you may ask someone as your representative to be present during the inspection. You should check for the insurance service that the company is offering in case they damage your car accidentally.

Step 3 – Prepare Your Vehicle

Make sure that you have disabled anti-theft devices and alarms connected in the car. It might cause problems and unwanted expenses if the alarm goes off during the transport of the vehicle. Remove personal belongings except the tools that are needed such as spare tire and jacks. CD/DVD players, ground effects, lights, grill covers, wide mirrors and others should also be removed. Included also The sealing of any open or tear seams on convertible tops to prevent fast-moving air that may cause further harm. Make sure that the radiator is prepared for new climates and has enough level of fresh antifreeze.

This checklist is important in avoiding harm and accident that may occur during transport. It will benefit both the owner and us.